Most Popular Questions

When using our iOS App, simply open the Left side menu and click on "My Appointments", you will be able to see if your booking has been accepted or has been denied.

Most Popular Questions

When using our iOS App, simply open the Left side menu and click on "My Appointments", you will be able to see if your booking has been accepted or has been denied.

Not to worry, payments sometimes don't go through for lots of different reasons. Here's a few common hiccups to check..

  1. Make sure that you're using the correct card.
  2. Check your expiration date (we know how easy it is to forget).
  3. Take a look and make sure that you've entered the correct billing address.
  4. Make sure that you're ordering from a secure connection.

If you still have no luck, contact us and we will sort it out for you.

We're really sorry to hear that. The quickest way to track him/her down is to give to the Pro a quick call or send a message through the In-App Chat system.

If you can't get through to the Pro contact, just get in touch with us and we'll be on hand to help you right away. Make sure you have your details ready (Username and/or Email address) as this will speed things up.

We're sorry to hear that your professional's service didn't live up to your expectations. We set high standards, and all of the professionals on our platform are meant to provide quality service. Please be sure to rate your professional, so that other users will know about the issue.If you'd like, you can also reach out to our customer experience team to explain the issue in detail.

Still Need Help? Get In Touch...

You can email our help team for further assistance.

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